Shipping policy

Please read this policy before placing an order. By completing a purchase at luminesthq.com, you agree to this Shipping Policy and our Return & Refund Policy. All sales are final.

Processing Time

Processing and shipping times vary. Orders are processed within 3 to 5 business days (Monday to Friday, excluding holidays) after payment is confirmed. Orders placed on weekends or holidays begin processing the next business day. During holidays, sales events, and high-volume periods, processing may take longer.

You will receive an order confirmation email when you place your order, and a shipping confirmation email with tracking once it ships.

Delivery Times

Order processing: 3 to 5 business days.
Shipping (after your order ships): 7 to 10 business days.

Shipping costs, if any, are shown at checkout. Business days are Monday to Friday, excluding holidays.

Delivery times are estimates, not guarantees. They begin once your order ships, not when it is placed. Delays caused by carriers, weather, customs, holidays, high shipping volume, or other events outside our control may occur. Shipping delays are not grounds for cancellation, refund, or compensation.

Your order may ship from one of several fulfillment locations and may arrive in more than one package. Each package will have its own tracking number.

Order Tracking

Tracking information is emailed once your order ships. Please allow 2 to 5 business days for tracking to show updates. If tracking shows no movement for 10 or more business days, contact us and we will open an inquiry with the carrier.

Shipping Address

You are responsible for entering a complete and accurate shipping address at checkout. Addresses cannot be changed after an order is placed. LumiNest is not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If a package is returned due to an incorrect address, failed delivery, or refusal, you will be responsible for any reshipping costs, and no refund will be issued.

We may be unable to deliver to some P.O. boxes, APO/FPO addresses, or freight forwarders. Orders shipped to a freight forwarder are considered delivered once they reach the forwarder.

Lost, Stolen, and Delivered Packages

Responsibility for your order passes to you once the carrier marks it as delivered to the address provided. LumiNest is not responsible for packages marked as delivered that are lost, stolen, or misplaced. If your package shows delivered but you cannot find it, please check with neighbors, building management, and your local carrier office, then contact the carrier directly. We will help where we can, but we are not able to issue refunds or replacements for these packages.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, and fees charged by the destination country. These charges are the customer's responsibility and are not included in the product price or shipping cost. Packages refused or abandoned due to unpaid duties will not be refunded.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must report it within 48 hours of delivery. Eligibility, required proof, and store credit terms are covered in our Return & Refund Policy.