Last updated: October 4, 2026
Please read this policy carefully before placing an order. By completing a purchase at luminesthq.com, you confirm that you have read, understood, and agreed to this Return & Refund Policy, our Shipping Policy, and our Terms of Service.
All Sales Are Final
All sales are final. LumiNest does not offer refunds, returns, or exchanges. This applies to all products, including sale, discounted, and promotional items, and to any reason, including but not limited to:
- Change of mind or buyer's remorse
- Ordering the wrong product, color, size, or quantity
- No longer needing or wanting the product
- Personal preference regarding brightness, color, size, sound, or projection effect
- Room conditions (wall color, room size, ambient light, distance) affecting the projection
- Shipping delays or slower-than-expected delivery
- Gifts the recipient does not want
Before you purchase, please review the product description, specifications, photos, and videos carefully. If you have any questions, contact us before placing your order.
Returns
LumiNest does not accept returns. Items sent back without prior written approval will not be accepted, and no refund or store credit will be issued for them. Do not ship any item back to us unless we have approved it in writing.
Refunds
LumiNest does not issue refunds (cash, card, or original payment method) for any order. The only remedy offered is store credit for verified damaged, defective, or incorrect items, as described below.
Product Appearance
Product photos and videos are for illustration purposes. Projection effects, brightness, and colors may vary depending on room size, wall surface, ambient lighting, distance, and the device or screen used to view our listings. These variations are not considered defects and are not eligible for store credit or a refund.
Order Cancellations and Changes
Orders are processed quickly and cannot be cancelled or changed once placed. Please confirm your product selection, quantity, and shipping address before completing checkout.
Damaged, Defective, or Incorrect Items
The only exception to our all-sales-final policy is an item that arrives damaged, defective out of the box, or is not the item you ordered. In that case, we will issue store credit. To qualify, all of the following must be met:
- You contact us at luminesthq@gmail.com within 48 hours of delivery (based on carrier tracking).
- You include your order number and a description of the issue.
- You provide clear photos and an unboxing or demonstration video showing the damage, defect, or incorrect item, along with the shipping label and outer packaging.
- The item has not been misused, modified, dropped, water-damaged, opened for repair, or used with an incompatible power source.
Once verified, LumiNest will issue store credit only for the purchase price of the affected item. No cash refunds, card refunds, or replacements will be issued. Store credit is non-transferable, has no cash value, and cannot be redeemed for cash. Shipping costs are non-refundable. Claims made after 48 hours or without required photo and video evidence will not be accepted.
We may require the original item to be returned before store credit is issued. Do not return any item without written approval from us; unauthorized returns will not be accepted or refunded.
Not Covered
- Normal wear and tear, scratches, or cosmetic issues that do not affect function
- Damage from misuse, accidents, drops, liquids, or improper setup
- Issues caused by third-party power adapters, cables, apps, or devices
- Battery life decreasing over time with use
- Packages marked delivered by the carrier that are later lost or stolen (see our Shipping Policy)
Shipping, Delivery, and Lost Packages
Processing times, delivery estimates, lost or stolen packages, address errors, and customs are covered in our Shipping Policy.
Chargebacks and Payment Disputes
If you have a problem with your order, please contact us first. We respond to all messages and want to help. By placing an order, you agree to contact LumiNest to resolve any issue before filing a chargeback or payment dispute. Disputes filed in violation of this policy will be contested with order details, carrier tracking and delivery confirmation, your acceptance of this policy at checkout, and all related communications. LumiNest reserves the right to refuse future orders from customers who file unwarranted chargebacks.
Limitation of Liability
To the fullest extent permitted by law, LumiNest's total liability for any claim related to a purchase is limited to the amount paid for that product. LumiNest is not liable for any indirect, incidental, or consequential damages.
Your Legal Rights
Nothing in this policy limits rights you may have under the consumer protection laws that apply where you live. Where such laws require a remedy, we will comply with them.
Changes to This Policy
LumiNest may update this policy at any time. The version in effect at the time of your purchase applies to your order.
Contact Us
Email: luminesthq@gmail.com
Website: luminesthq.com
Please include your order number in all messages.